Terms and Conditions
Last Updated: March 20, 2025
Plain Language Summary
In Short:
• You must be 18+ to use MUJO AI.
• Keep your account secure — you are responsible for all activity under it.
• Subscriptions auto-renew unless canceled before the renewal.
• Refunds: prepaid and non-refundable except double billing or verified technical error (see §4).
• You own your inputs and AI outputs and may use them commercially, but you must review them — we don’t guarantee uniqueness, accuracy, or non-infringement (§5).
• Don’t use MUJO AI for illegal activities, harmful code, training competing AI models, or other prohibited conduct (§7).
• Beta features may have bugs or data loss; feedback may be used freely (§6).
• We use cookies for functionality/analytics and, for the affiliate program, an tracking cookie (90 days, last-click) — you control settings (§9; Privacy Policy).
• Disputes are governed by Malaysian law in Kuala Lumpur courts (§14).
• Affiliate payouts governed separately by the Affiliate Program Agreement (it prevails for Program matters).
Introduction
MUJO AI SDN. BHD. (“we,” “us,” or “our”) provides access to our website, SaaS platform, and related services (the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service. These Terms work together with our Privacy Policy and, for affiliate participants, the Affiliate Program Agreement.
Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction). If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms.
Account Registration
You agree to:
• Provide accurate and complete information and keep it updated.
• Keep your credentials confidential (2FA recommended); you are responsible for all activity under your account.
• Notify us immediately of suspected unauthorized access. We may suspend or terminate accounts for breach, fraud, or security risk (§13).
Subscription & Payment
• Prices & Plans: Prices are shown on our website and may change with prior notice. Plan inclusions/limits are described on the pricing page. Any price increase will be notified in advance. ° Basic, Pro, Pro+: 20% commission on Net Revenue. ° Enterprise (monthly): 10% commission on Net Revenue. ° Basic, Pro, Pro+ (annual): 12% commission on Net Revenue. ° Enterprise Annual: US$200 CPA (one-time), 60-day hold.
• Auto-renewal: Subscriptions renew automatically for successive periods unless canceled before the renewal date in your account settings
• Payment Processors: Payments are handled by third-party payment processors; we do not store full card data. Taxes, duties, and processor fees may apply.
• Refund Policy: All fees are non-refundable, except when: (i) duplicate charge, or (ii) verified technical error on our side that materially prevented use of the Service. Requests must be made within 7 days of the transaction.
• Chargebacks: Unfounded chargebacks may lead to suspension, collection of amounts due, and recovery of processor fees.
• Promotions/Credits: Promotional credits or discounts apply as stated at grant time and may be subject to additional terms.
• Taxes: You are responsible for any taxes due related to your purchases. Prices are exclusive of indirect taxes (e.g., SST/VAT/GST) unless stated; tax is added where applicable. Tax invoices are available on request.
• Consumer Digital Content (EEA/UK): Where consumer laws apply, the statutory right of withdrawal does not apply once digital supply starts with your express consent and acknowledgment of losing that right.
User Content & AI-Generated Outputs
• Ownership: You retain full ownership of content you upload (“User Content”) and AI-generated outputs produced via the Service, subject to applicable law.
• License to Operate: You grant us a non-exclusive, worldwide, royalty-free license to host, process, and display your content solely to provide, maintain and improve the Service.
• Your Responsibilities: You confirm you have all necessary rights to your inputs; you won’t upload content that infringes third-party rights or violates laws.
• Outputs Disclaimer: AI outputs may be inaccurate, similar to outputs generated for others, or require human review. We do not guarantee uniqueness, accuracy, legality, non-infringement, or regulatory compliance of outputs. You are responsible for verification, attribution, and required notices before use.
• Model Training: We do not use your inputs/outputs to train foundation models without your opt-in (see Privacy Policy). Beta features may be used for product improvement as stated.
• Feedback: You grant us a perpetual, royalty-free license to use feedback/suggestions to improve the Service.
Beta Testing Terms
If you use beta features or participate in beta programs (“Beta Services”):
• Beta Services are provided “as is” with no warranties; features may change or be removed without notice.
• We are not responsible for bugs, downtime, or data loss.
• For private betas, you may be under confidentiality obligations.
• We may use your feedback without compensation.
Prohibited Conduct
You may not:
• Use the Service for unlawful, harmful, or fraudulent purposes.
• Upload malware/viruses or attempt to interfere with the Service’s security.
• Reverse engineer, decompile, or circumvent technical measures or usage limits/rate limits.
• Scrape, harvest, or access the Service via bots or automation except through our published APIs within allowed limits.
• Resell, sublicense, or white-label the Service without written consent.
• Violate IP/privacy rights; misrepresent endorsements; or train competing AI systems on our outputs or models.
• Engage in activity that would expose us to sanctions/export violations (see §12).
Intellectual Property
All platform content (excluding User Content) — including designs, code, algorithms, models, and branding — is owned by MUJO AI or its licensors and protected by IP laws. You may not copy, modify, distribute, or create derivative works without our written consent. If you believe content infringes your rights, contact [email protected] with details (we process takedown requests consistent with applicable law). For copyright notices under applicable law (e.g., DMCA), email [email protected] with subject “Copyright Notice” and the required statements.
Cookies & Tracking
We use cookies and similar technologies to:
• Keep the Service functional.
• Store user preferences.
• Analyze usage trends.
• Personalize your experience.
Affiliate tracking: If you participate in our affiliate program, we use an affiliate cookie with a 90-day (last-click) window to attribute referrals. You can manage non-essential cookies via our cookie banner or browser settings. Some parts of the Service may not function without them. See our Privacy Policy for details. We honor Global Privacy Control (GPC) signals where applicable.
Service Availability & Modifications
We may modify, suspend, or discontinue any part of the Service at any time. The Service depends on third-party infrastructure and networks; outages or delays may occur. We are not liable for damages arising from such actions or events beyond our reasonable control.
Force Majeure: Neither party is liable for delays/failures caused by events beyond reasonable control (including processor/network outages, regulatory changes, acts of God, war, strikes).
Disclaimers & Limitation of Liability
The Service is provided “as is” without warranties of any kind (express or implied). To the maximum extent permitted by law:
• Our total liability for any claim is limited to the fees you paid to MUJO AI for the Service in the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, data, or business, even if advised of the possibility.
Compliance, Sanctions & Export
You must comply with applicable laws (including privacy, marketing, and consumer laws). You may not use the Service in or for the benefit of persons/regions subject to sanctions or restrictions (including Russia, Belarus, Iran, North Korea, Syria, Cuba, Crimea/Donetsk/Luhansk) or otherwise restricted under OFAC/EU/UK/UN regimes or unsupported by our payment processors.
Indemnification & Termination
Indemnification: You agree to indemnify and hold harmless MUJO AI, its officers, employees, and affiliates from claims, damages, and expenses arising from your breach of these Terms, misuse of the Service, or violation of laws/third-party rights.
Termination: We may suspend or terminate your account for violations of these Terms or at our discretion. You may cancel at any time via the Service or by contacting us. Upon termination, your right to use the Service ceases; we may retain data as required by law or for legitimate business purposes (see Privacy Policy).
Governing Law & Jurisdiction
These Terms are governed by the laws of Malaysia. All disputes will be resolved exclusively in the courts of Kuala Lumpur, Malaysia. (Affiliate Program disputes follow the dispute clause in the Affiliate Program Agreement.)
Changes to Terms
We may update these Terms periodically. We will notify you of material changes via the Service or by email. Continued use after changes means you accept the updated Terms.
Affiliate Program Reference
Affiliate payouts and partner rules are governed by the MUJO AI Affiliate Program Agreement. In case of conflict between documents for Program matters, the Affiliate Agreement controls.
Contact Information
MUJO AI SDN. BHD.
Registered Address: 7-2, Plaza Danau 2, Jalan 2/109F, Taman Danau Desa, Kuala Lumpur, Wilayah Persekutuan, 58100, Malaysia
Business Address: A-20-05 Pavilion Ceylon, Residence Pavilion Bukit Ceylon, No 5, Changkat Raja Chulan Zone A Lobby, Kuala Lumpur, Wilayah Persekutuan, 50200, Malaysia
Email: [email protected]